Shipping Policy

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NOTE: (edited 11/28/23) We are once again shipping consumer orders to the UK!

Our warehouse ships every business day, but it will be a few days for your order to work its way through the shipping queue to be processed to ship. The number of days depends on the volume of orders on hand. So this is not the place for quick consumer shipping. We ship out of a warehouse located near Burlington, Vermont, USA. (We ship from Zip Code = 05495)

If you are attempting to receive your shipment by a certain date, we cannot make any guarantees, but you can contact the warehouse directly at 844-549-5529 to ask if there is any chance before placing your order.

 

Shipping Options 

1) Standard Shipping -  to addresses within the USA
 
We will ship your package via our choice of USPS First Class, USPS Priority Mail, or UPS Ground, depending on the weight of the package and the most reasonable method for delivery to your location. The vast majority of orders are shipped via the US Postal Service, for which there is limited tracking capability. Please contact us if you need tracking information for your shipment.
 
It is mostly larger orders, shipping across the country (to the west coast) that are likely to ship via UPS Ground. For your general information, here is the UPS Ground Time-in-Transit Map from our warehouse. USPS orders should take a similar amount of time, if not significantly less - but don't forget to factor in a few extra days for our warehouse to get your order ready to ship.
 
 
2) International Shipping - to addresses outside the USA
 
If you want to see what it will cost to ship your order, put it into our shopping cart, and enter your address information. If the amount is too high, you don't have to finalize the order. Consider saving on postage by putting together a group order with friends, to spread the cost of shipping over more items.  Also consider your local import duties which may kick in on larger orders.
 
We send international packages through the United States Postal Service. They ship it to your national postal service, who then sends it to you. Our ability to track these packages is extremely limited. Delivery times range up to several weeks depending on the destination; we appreciate your patience.
  
Your package will go through your country's customs office (which can take some time) and you might have to pay additional import taxes and fees. We are unable to mark shipments as anything other than merchandise on customs forms. Sorry!
 
3) Express Shipping -  for both USA and International orders
 
We do not offer any express options - either for domestic or international. If you need something quickly please look for a physical store near you or pick an online store that offers fast shipping. Our warehouse has everything we sell in stock, and we will ship as quick as we can, but it sometimes takes a day or three to process your order and we don't offer express shipping options.

Shipping to BRAZIL -- Effective Jan 1, 2020, all shipments to Brazil must include the recipient's Tax Identification (ID) number on customs declarations and shipping labels.  Please include this in the Special Instructions on your order.


Any shipments missing the recipient's Tax ID will be subject to return, or even disposal, by Brazilian Customs.

There are several different Tax IDs that can be used when shipping to Brazil, including:
  ·    CPF - Individual Tax ID, similar to U.S.A.’s Social Security number
  ·    CNPJ - Business Tax ID
  ·    Passport Number
 

2024 - Date Guideline for Ordering around the Christmas Holiday:

For your order to be delivered by Monday, December 23rd by each of the following methods, you need to order from us by:

Standard USA Shipping - Friday, Dec 13th by 11 AM Eastern
Canada, Europe and most other international - Wednesday, Dec 4th, by 11 AM Eastern
Africa, Central America, and South America - Wednesday, Nov 27th, by 11 AM Eastern

Note: These dates are not guaranteed.  These are just estimates based on information from the USPS and UPS websites.